Refund and Returns
General Policy
We are committed to providing high-quality products. If you are not satisfied with your purchase, we accept returns according to the following terms and conditions.
Return Period
Return requests must be submitted within 7–14 days of receiving the item.
Requests received after this period will not be processed.
Return Terms
Items can be returned if:
They are unused
They are not damaged due to use
They are still in their original packaging (box, manual, accessories)
They are accompanied by proof of purchase (invoice)
Non-Returnable Items
Products that have been used or installed
Products damaged due to user error
Custom or special order items
Spare parts that have been opened
Damaged or Defective Products
If you receive a product:
Damaged during shipping, or
Not as ordered
Please contact us within 48 hours of receiving the item, including:
Photos/videos of the damage
Order number
We will offer:
Replacement unit, or
Full refund (depending on the condition)
Return Process
Contact our customer service at: javaoutboard@gmail.com
Get return approval
Send the item to the address we provided
Once the item is received and inspected, the refund process will be initiated.
Shipping Costs
Return shipping costs are borne by:
The buyer, if the reason is not our fault
Java Outboard, if the item is defective or shipped incorrectly
Refunds
Refunds will be processed within 3–7 business days after the item is received and passes inspection.
Refund method:
Bank transfer / e-wallet
Original payment method (if possible)
International Shipping
Buyers are responsible for:
Customs fees & import taxes
Risk of delays due to customs processing
We do not accept returns due to rejection by the destination country’s customs.
Contact Us
If you have any questions, please contact:
Email: javaoutboard@gmail.com
Operating Hours: Mon – Fri / 9:00 AM – 6:00 PM
